At NeckMuse, we deeply value every customer and are committed to delivering your scarves quickly, safely, and reliably. This policy explains our shipping methods, processing times, delivery estimates, rates, and eligible destinations.

1. Payment Confirmation
Once your order is authorized and verified, we promptly send a confirmation email. This confirms that your order has been successfully placed and is entering the initial processing stage.

2. Processing Time
Processing typically takes 1–2 business days for all eligible destinations, excluding weekends and public holidays. During this period, our team carefully folds, inspects, and packages each scarf to ensure it arrives in perfect condition before dispatch.

3. Shipping Methods & Eligible Destinations
We offer Standard Tracked Shipping as our default method. For selected markets, expedited shipping may be available at checkout. Our system automatically selects the optimal logistics provider based on the sales platform, item size/weight, delivery address, and carrier availability.

Eligible destinations / primary markets:

• United States
• United Kingdom
• European Union countries

If your destination is not available at checkout, please contact us at [email protected].

PO Box Note: If your address includes a PO Box, our system will review carrier compatibility. If the selected shipping method cannot deliver to a PO Box, the order may be flagged as abnormal, and our customer service team will contact you promptly to modify the address or cancel the order.

4. Shipping Time & Rates
Shipping Time: Shipping usually takes 7–14 business days after processing, regardless of eligible destination.
Total Delivery Time: Processing 1–2 business days + shipping 7–14 business days = estimated delivery within 8–16 business days.
Business days exclude weekends and public holidays.

Shipping Rates:

• Orders under $79**: **$6.99 shipping fee
• Orders of $79 or more: free standard shipping
• Expedited shipping, where available, is priced at checkout
• Order charges cover product costs and shipping fees, if applicable
• Customers are not responsible for import fees, duties, or VAT

5. Tracking Your Order
After dispatch, we email a shipping notification with a tracking number. Tracking updates typically appear within 72 hours of receiving this email. You can use the “Track Order” feature for detailed information. If no updates are visible, please contact us by email for assistance.

6. Causes of Delay
Tracking updates may be delayed due to force majeure circumstances, including:

• Weather Disruptions: heavy rain, tornadoes, floods, earthquakes, etc.
• Local Factors: strikes, statutory holidays, major international conferences, or other regional events
• Peak Season Challenges: flight/personnel shortages during peak seasons or local logistical constraints

7. Contact Us
For shipping policy inquiries or order concerns, please contact us:

Address: RM.517 NEW CITY CENTRE, 2 LEI YUE MUN ROAD, KWUN TONG HONG KONG
TEL: +85247884430
Email: [email protected]
Working Hours: Monday–Friday, 08:00–17:00 (UTC +8)

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