Terms of Service – Influencer

OVERVIEW

This website is operated by NeckMuse (“we,” “us,” or “our”). NeckMuse provides e-commerce services for premium scarves and fashion accessories. By accessing this Site, creating an account, or purchasing products, you agree to these Terms of Service (“Terms”), including any policies referenced herein, such as our Privacy Policy, Shipping Policy, and Refund Policy.

These Terms apply to all users, including browsers, customers, and contributors. If you do not agree with these Terms, please do not use the Site.

1. Online Store Terms and Eligibility

By agreeing to these Terms, you represent and warrant that:

You are at least 18 years old, or the age of majority in your jurisdiction, whichever is higher.
If you are under the applicable age of majority, you may use the Site only with the consent and supervision of a parent or legal guardian.
You will not use our products or services for any illegal or unauthorized purpose.
You will not violate any laws, including copyright, trademark, or other intellectual property laws.
You will not transmit any worms, viruses, malware, or destructive code.
You will not purchase products for unauthorized resale, commercial distribution, or fraudulent purposes.

We reserve the right to request age or identity verification and to cancel any order or account that violates these Terms.

2. General Conditions

We reserve the right to refuse service to anyone for any lawful reason.

You understand that your content, excluding payment information, may be transmitted over various networks and adapted to technical requirements. Payment information is always encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Site, products, or services without our prior written permission.

3. Accuracy of Information

We are not liable for inaccuracies, omissions, or outdated information on the Site. Materials on the Site are provided for general information only and should not be relied upon as the sole basis for decisions.

Historical information may not be current. We reserve the right to modify Site content at any time without notice.

4. Price and Service Modifications

Prices for our products may change without notice. We reserve the right to modify, suspend, or discontinue any service or product at any time without liability.

We are not liable to you or any third party for any modification, price change, suspension, or discontinuation of services.

5. Products or Services; Allergy and Material Disclaimer

Our scarves and accessories are available exclusively online. Quantities may be limited. Sizes, colours, fabric blends, textures, and specifications may vary depending on your monitor, device, or production batch.

We reserve the right to limit sales by region, person, or jurisdiction. Returns are governed by our Refund Policy.

Allergy and Sensitivity Notice: Our products may contain materials such as fabrics, dyes, threads, trims, or packaging that may cause allergic reactions or skin sensitivity in some individuals. You should carefully review product descriptions and material information before purchase or use. If you have known allergies, sensitivities, or skin conditions, please consult a qualified professional before using our products.

To the maximum extent permitted by law, we are not liable for allergic reactions, skin irritation, or similar reactions unless caused by a defect in the product or as otherwise required by applicable law.

6. Billing and Account Accuracy

We may refuse or cancel any order at our discretion, including orders that appear fraudulent, unauthorized, or in violation of these Terms.

You agree to provide accurate, current, and complete account and billing information and to update it promptly. Orders may be limited per person, household, payment method, or billing address.

7. Payment Security

Payment processing is handled by third-party payment gateways that comply with applicable security standards, including PCI-DSS where applicable.

We use reasonable safeguards, including encryption, tokenization, access controls, and fraud-monitoring tools. We do not store full credit card numbers or CVV codes on our servers.

However, no method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Shipping, Returns, and Refunds

Shipping times, rates, eligible destinations, and delivery terms are governed by our Shipping Policy. Returns, exchanges, and refunds are governed by our Refund Policy.

You are responsible for providing a correct shipping address. If an address issue arises, including PO Box compatibility, our customer service team may contact you to modify the address or cancel the order.

9. Third-Party Tools and Links

We may provide access to third-party tools, links, or services. These are provided “as is” and “as available” without warranties or conditions of any kind.

We are not responsible for third-party content, websites, products, services, or transactions. You should review third-party policies before engaging with them.

10. User Submissions

If you submit comments, ideas, feedback, reviews, images, or other content, you grant us a worldwide, royalty-free, perpetual, irrevocable, and transferable right to use, reproduce, modify, publish, distribute, and display such content for business purposes.

We are not obligated to maintain confidentiality, compensate you, or respond to any submission. You agree not to submit unlawful, abusive, defamatory, obscene, infringing, or malware-containing content.

11. Personal Information and Privacy

Your submission of personal information is governed by our Privacy Policy. By using the Site, you consent to our collection, use, disclosure, and protection of your information as described in the Privacy Policy.

12. Errors and Inaccuracies

We reserve the right to correct errors, inaccuracies, or omissions in product descriptions, pricing, promotions, shipping charges, or availability without prior notice. We are not obligated to update information except as required by law.

13. Prohibited Uses

You are prohibited from using the Site or its content for:

Any unlawful purpose
Infringing or violating our intellectual property or the rights of others
Harassment, abuse, discrimination, or harm
Submitting false, misleading, or fraudulent information
Uploading malware, viruses, or harmful code
Hacking, scraping, data mining, or interfering with security features
Spamming, phishing, or unauthorized advertising
Reselling, drop-shipping, or commercially distributing our products without our prior written consent
Using stolen payment methods or committing payment fraud
Abusing returns, refunds, promotions, or chargeback processes

We reserve the right to terminate your access for violating these prohibitions.

14. Intellectual Property

All content on the Site, including text, graphics, logos, images, product photographs, designs, trademarks, service marks, trade dress, software, and compilations, is owned by or licensed to NeckMuse and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, transmit, sell, license, or exploit any content without our prior written permission. No license or ownership rights are transferred to you by using the Site.

15. Disclaimer and Limitation of Liability

The Site, products, and services are provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, NeckMuse shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, lost revenue, lost data, or business interruption arising from your use of the Site or products.

Our total aggregate liability for any claim arising out of or relating to these Terms, the Site, or any product shall not exceed the amount you paid to us for the product giving rise to the claim.

Some jurisdictions do not allow certain limitations or exclusions. In such cases, our liability will be limited to the fullest extent permitted by law.

16. Indemnification

You agree to indemnify, defend, and hold harmless NeckMuse, its affiliates, officers, directors, employees, agents, and service providers from any claims, damages, losses, liabilities, costs, or expenses arising from:

Your breach of these Terms
Your violation of any law or third-party right
Your misuse of the Site or products
Your submitted content

17. Severability

If any provision of these Terms is found unenforceable or invalid, that provision shall be severed, and the remaining provisions shall remain in full force and effect.

18. Termination

We may terminate or suspend your access to the Site or services at any time for breach of these Terms. Obligations and liabilities incurred before termination shall survive, including payment obligations, intellectual property provisions, disclaimers, and limitations of liability.

19. Entire Agreement

These Terms, together with any policies referenced herein, constitute the entire agreement between you and NeckMuse and supersede any prior agreements or understandings. Any ambiguity shall not be construed against the drafting party.

20. Changes to Terms

We may update these Terms periodically. The revised version will be posted on the Site with an updated “Last Updated” date. Continued use of the Site after changes constitutes acceptance of the revised Terms.

21. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People’s Republic of China.

Any dispute arising from or relating to these Terms, the Site, or products shall be subject to the exclusive jurisdiction of the courts of Hong Kong, unless mandatory consumer protection laws in your jurisdiction provide otherwise.

Nothing in these Terms limits any non-waivable rights you may have under applicable local law.

22. Contact

For questions about these Terms, please contact us:

Address: RM.517 NEW CITY CENTRE, 2 LEI YUE MUN ROAD, KWUN TONG HONG KONG
TEL: +85247884430
Email: [email protected]
Working Time: Monday–Friday, 08:00–17:00 (UTC +8)

About Us

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